P1-120219-1 Systems Architect (SA1)

P1-120219-1 Systems Architect (SA1)

This position provides support for:

  • Implementation, troubleshooting and maintenance of Information Technology (IT) systems.
  • Manages IT system infrastructure and any processes related to these systems.
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
  • Provides support for the escalation and communication of status to agency management and internal customers.
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
  • Configures and manages Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Individual Capabilities/Experience Required:

  • A Bachelor’s degree in a technical discipline and at least 5 years of systems administration experience. Five years of additional Systems Administration experience may be substituted for a bachelor’s degree.

Individuals in this position must have:

  • Experience providing integration, implementation and maintenance of COTS/OSS products/tools.
  • Experience providing system administration and Tier 1 Help Desk Support within a Windows and Linux environment.
  • Experience providing configuration management server administration support.
  • Experience providing engineering solutions for server build outs within Windows and Linux environments.
  • Understanding of backup and recovery support.
  • Ability to provide innovative implementation recommendations and solutions.
  • Ability to identify risks and mitigations throughout systems life cycle phases.
  • Ability to identify, analyze, and propose engineering standards, processes and procedures for an integration project/requirement.
  • Ability to identify, create, and report on performance monitoring metrics on integrated COTS tools.
  • Ability to lead integration efforts into an enterprise environment.
  • Ability to identify the need for additional resources (servers/people).
  • Ability to provide technical integrity, quality and completeness of work associated with deliverables, processes, etc.
  • Must meet DoD Directive 8570 IAM Level 1 requirements

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