This is a full-time position requiring 1880 hours of support per year; and work is performed at a customer location. As an IT Integration Services Technical Writer on our team, you will support a customer with documenting governance processes and procedures for workflows associated with the Enterprise Information Technology Service Management Infrastructure. This is part of an effort to create a comprehensive technology and process stack for establishing, implementing, maintaining, and continually improving the service management system. You will support integration across projects/programs and collaborate/coordinate among service owners and with other mission stakeholders. You will:
Provide support to Modern Services Portal initiative. This web portal will provide all users with a central location to request EIS services, determine status of requests, and determine operational status of EIS services.
Document service workflows recommend changes to support standardization goals.
Document formal procedures for governance of service workflow processes.
Individual Capabilities/Experience Required:
Position requires a current/active TS/SCI clearance with polygraph.
Six (6) years’ experience as a TW in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required.
Four (4) years of additional Technical Writer experience may be substituted for a bachelor’s degree.
Must be proficient with Microsoft Office applications, especially MS Word.
Must have experience supporting clear, effective documentation of complex technologies and their processes, procedures, and governance.
Individual Capabilities/Experience Desired:
The ideal candidate would have the ability to create and edit reusable Microsoft Office Document templates (.dot files).
