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Agile Training Courses

BTI has been supporting Agile development projects since our inception in 2005.  We offer certification in two key agile roles:

  • Certified Agile Process Owner
  • Certified Agile Service Manager

Certified Agile Process Owner Course

A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.

This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering, and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

Delivery Options

BTI offers three training delivery options:

  • Virtual training conducted through web-based video teleconferencing tools.
  • In-person training conducted at our facilities in Columbia, Maryland.
  • On-site training offered at customer sites when requested.

Course Objectives

  • The learning objectives for CAPO include an understanding of:
  • Basic Agile and Agile Service Management concepts
  • Process owner role and responsibilities
  • Managing and prioritizing a process backlog
  • Creating and utilizing user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement activities
  • Managing organizational change activities
  • Monitoring and measuring process performance
  • Conducting process reviews and identifying improvements

Course / Student Materials

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  • Digital Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities

Certification

Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.

Prerequisites

  • Completion of pre-class assignment
  • Familiarity with Scrum
  • Familiarity with IT and IT services

Audience

  • Process owners Process managers
  • Employees and managers responsible for designing, reengineering or improving processes
  • Consultants guiding their clients through process improvement initiatives
  • Anyone responsible for:
  • 1 – Managing process-related requirements
  • 2 – Ensuring the efficiency and effectiveness of processes
  • 2 – Maximizing the value of processes
  Price Per Student Additional Information
Virtual (online) instruction $1,000 None
Classroom instruction $1,250 None
Onsite at your location classroom instruction $1,000
  • The hosting organization must provide classroom—please contact us to discuss!
  • Breakfast and lunch not provided.
  • Depending on location, may require instructor travel to your location.

Certified Agile Service Manager Course

This sixteen (16) hour course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.

Course Objectives

  • The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
    • 1 – Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
    • 2- Agile Process Design–applying Agile practices to process design projects

Course / Student Materials

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  • Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities

Certification

Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.

Prerequisites

  • Completion of pre-class assignment
  • Familiarity with IT service management processes and ITIL® is recommended

Audience

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders
  Price Per Student Additional Information
Virtual (online) instruction $1,000 None
Classroom instruction $1,250 None
Onsite at your location classroom instruction $1,000
  • The hosting organization must provide classroom—please contact us to discuss!
  • Breakfast and lunch not provided.
  • Depending on location, may require instructor travel to your location.
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BTI succeeds in its mission when an organization is measurably better in a way that makes a real difference, is able to sustain the change for the better, knows that it is better, and is satisfied with the result.

Business Transformation Institute, Inc. (BTI) joined in partnership with Raytheon SAS to help us bring together many diverse business units and to stabilize and improve our performance.  Throughout the years we have worked together and achieved CMMI Maturity Level 5 while bringing together geographically and process diverse units. This has allowed us to have a much higher fluidity in our staff and contract execution locations without suffering performance degradation.  Also, BTI has led the way in choreographing novel appraisal methodologies that have significantly reduced the cost of maintaining CMMI certification and ensuring that the programs do not suffer “set-back” during the gap between certification renewals.

Alan Perkowski 1 E1695234482260

Alan Perkowski

Process Maturity Technical Director from Major Aerospace Company

Having BTI’s LSS black belts onboard means that I can now safely retire.  Thank you!

Lean Six Sigma Master Black Belt

Lean Six Sigma Master Black Belt from National Security Agency

CNI was going to graduate from the federal government’s 8(a) program.  We had to be prepared to compete. Part of this is having good processes.  BTI helped us to do it.

Phil Ricks 1 E1695234421930

Phil Ricks

Corporate Quality Manager from Chickasaw Nation Industries

I was fortunate to work with the BTI team on deploying the CMMI Level 2 practice at Western Union. There were a number of obstacles in garnering top-down changes and support everyone that the team was able to work through and make it successful.

Implementing CMMI practices and procedures in an unstructured environment is surely difficult, but the BTI team was able to see the big picture and also make sure that the details were correctly addressed and implemented.

I highly recommend the BTI team!

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John Oyhagaray

Western Union Systems Development