A good process shall:
- Deliver the expected results that are right the first time
- Minimize non-value-added consumption of time and resources
- Be immediately validated as fulfilling the first two conditions
A process is bad when it fails any of these conditions, with decreasing emphasis from (1) down to (3).
BTI is dedicated to the idea of transforming bad processes into good processes. We are not interested in process for processes’ sake, but in practical success.
BTI’s experienced team of experts helps our customer transform their processes from bad to good using an integrated toolbox of classic process improvement approaches like Lean Six Sigma, CMMI, systems engineering, Balanced Scorecard, Agile, and ITIL/ITSM, all powered by process data mining.