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Business Transformation Institute process improvement experts will help make your processes deliver value to customers more efficiently, faster, at lower cost, and with less waste. BTI will help you develop or improve the process, train people, deploy, and measure the process to make sure it is meeting your goals. We will make sure you have good processes suitable to your business objectives.
Business Transformation Institute will help you implement good processes that:
- Delight customers,
- Satisfy expectations for efficiency, consistency, etc.
- Follow a plan so you know what is supposed to happen, when it should happen, and how it should happen,
- Have the right resources-with no waste-to get the job done,
- Have clearly assigned roles and responsibilities so there is no confusion about who has to do what,
- Have appropriately trained and experienced people executing the processes so mistakes do not happen from lack of knowledge,
- Place suitable controls on critical information and products so that the information and products are available, up-to-date, and secure,
- Involve all of the people and groups that have a stake in the processes' success since effective collaboration is the best path to a good result,
- Have good governance to make sure the process introduces no surprises,
- Identify and correct defects as early as possible since avoiding mistakes or catching them quickly is cheaper than fixing them later,
- Give management insight as to how the processes are performing so that management knows when to intervene-or not,
- Can be managed based on reasonable quantitative leading and lagging indicators to enable management-by-fact,
- Have predictable performance with respect to the processes most important sub-processes since unexpected process variation is a leading cause of customer unhappiness, and
- Enable continuous gains in effectiveness while reducing costs and avoiding defects as the only way to stay competitive.
A good process has to do a lot-and Business Transformation Institute experts have successfully designed and helped implement good processes that meet business goals. We know the standards that you want to implement, like:
- CMMI,
- ISO 9001:2000, and
- People CMM.
To meet your objectives, Business Transformation Institute successfully implements process improvement strategies such as:
- DMADV and DMAIC,
- Plan-Do-Check-Act,
- Kaizen, and
- IDEAL
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